At NQ Global Group, we are committed to your satisfaction. We understand that sometimes a product may not be exactly what you need. Our return policy is designed to be as simple and straightforward as possible, ensuring a hassle-free experience.
30-Day Money-Back Guarantee
You can return most new, unopened items within 30 days of delivery for a full refund. To be eligible, items must be in their original packaging, with all accessories, and in the same condition that you received them.
How to Initiate a Return
To start the return process, please contact our customer support team with your order number and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable unless the return is a result of our error (e.g., you received an incorrect or defective item).
Exchanges
We are unable to offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund, including any shipping costs, and provide you with instructions for returning the faulty product.
If you have any questions about our return policy, don’t hesitate to reach out to our customer support team. We’re here to help!